Privacy Policy

1 Overview

This Privacy Policy explains how the iTowers Exente Residents Association (IAOA) collects, uses and protects information when you visit or interact with the iTowers Exente community portal at itowersexente.com (the "Website").

By using this Website, you agree to the practices described in this policy. We are committed to handling your information responsibly and transparently.

2 Information we collect

We collect two types of information:

a) Information you provide directly

• Name and email address when you submit the contact form
• Any message or enquiry you send through the Website

b) Information collected automatically

• Pages you visit and time spent on each page
• Device type, browser, and operating system
• Approximate geographic location (city/country level, derived from IP address)
• Referring website or search engine
• Clicks and navigation patterns within the site

3 How we use your information

Information collected is used for the following purposes:

• To respond to messages and enquiries submitted through the contact form
• To understand how residents and visitors use the Website so we can improve it
• To monitor website performance and fix technical issues
• To measure the reach and effectiveness of community communications
• To serve relevant advertisements through Google AdSense (see Section 5)

We do not sell, rent or trade your personal information to third parties.

4 Google Analytics

This Website uses Google Analytics 4 to collect anonymous usage data. Google Analytics places cookies on your device to track page views, session duration, and navigation patterns.

The data collected by Google Analytics is:

• Anonymised — your full IP address is never stored
• Aggregated — we see trends, not individual user details
• Used solely to understand and improve the Website

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.

For more information on how Google processes data, refer to Google's Privacy Policy.

5 Advertising (Google AdSense)

This Website uses Google AdSense to display advertisements. AdSense uses cookies and similar technologies to serve ads based on your prior visits to this Website and other websites on the internet.

• Google may use the DoubleClick cookie to serve ads based on your interests
• Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this site
• You can opt out of personalised advertising by visiting Google Ads Settings
• You can also opt out via aboutads.info

Revenue generated from advertising on this Website is used solely for the benefit of the iTowers Exente community.

6 Cookies

Cookies are small text files placed on your device by websites you visit. This Website uses the following types of cookies:

• Analytics cookies — set by Google Analytics to measure website usage
• Advertising cookies — set by Google AdSense to deliver relevant ads

You can control or disable cookies through your browser settings. Note that disabling cookies may affect your experience on this and other websites.

7 Data retention

Contact form submissions are retained only as long as necessary to respond to your enquiry. Analytics data is retained for 14 months in accordance with Google Analytics default settings. We do not store any payment or financial information on this Website.

8 Third-party links

This Website may contain links to external websites (such as Google Maps, vendor websites, or community resources). We are not responsible for the privacy practices of those sites and encourage you to read their respective privacy policies.

9 Children's privacy

This Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

10 Your rights

You have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of analytics and advertising cookies at any time
• Withdraw consent for us to contact you

To exercise any of these rights, please contact us using the details below.

11 Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

12 Contact us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: